FAQ
If you have any specific requests or if you encounter any issues with your mockup files, please drop us an email at qkcstudios@gmail.com. We're happy to help.
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Alternatively, take a look at some common questions for quick solutions.
What is the status of my order?
+Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Can I change my order?
+We can only change orders that have not been processed for shipping yet. Once your order is under the status [preparing for shipping], [shipping], [delivered], [cancelled], or [returned], you cannot change your order.
Where do you ship?
+We currently ship in the United-States, Canada, Australia, France, the UK and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk.
How long does it take to ship my order?
+Usually, it takes 2–5 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated between 2-14 business days
What payment methods do you accept?
+You can purchase on our website using a debit or credit card. We additionnaly offer support for Visa, Mastercard, Paypal, Afterpay (soon) and Airwallex. You can chose these payment methods at checkout.
Do I need to set up an account to order something online
+You don’t have to set up an account to shop with us as it is fully possible to check out as a guest.
How do I cancel my order?
+You cannot cancel your order yourself, but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working with the order. After that, we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must instead return it for a refund.
I've added the incorrect shipping address, how do I correct it?
+You must contact us to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed.
How much is shipping?
+Currently, the shipping rate of our apparel is free!
How are your products made?
+We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
+You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at qkcstudios@gmail.com
What’s your return policy?
+We currently don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at qkcstudios@gmail.com